TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
Helpful, completed work quickly, friendly environment
Average Score (144 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2018
I was pleased that Ray Hatcher wasn't in the building. He lied to me to get my business in 2018, so glad to see he's moved on.
TYPE:SalesMODEL:Golf GTIYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2021
Customer service is outstanding! Treated with respect.
TYPE:ServiceMODEL:Golf GTIYEAR:2024
super friendly service people. Only complaints are that when I picked my car up it was set to sport mode, which means the tech had a joy ride for the test drive as I keep it in comfort mode, as well as my instrument cluster was changed as well. If they would like to help me make car payments I will gladly let them change my settings, however until they do, I would like to the techs to respect MY car and leave it as I have it. Also, immediately leaving the dealership my tire pressure light came on. This should've been caught with the multipoint inspection and tire rotation. This was my first 10k service at this dealership, and I'm not too pleased. I will bring this up on my second service.
TYPE:SalesMODEL:ID.4YEAR:2025
I was very thoughtful and took my time looking for my next vehicle. Matt and Ray were no pressure as I looked at other brands. When I made my decision they went above and beyond to get the exact interior and trim I wanted. The paperwork process was very simple and quick. Ryan explained it all as we signed everything. Great experience. Comparing the experience of shopping around with other dealerships Valley VW was top notch and they showed me they cared and I would be taken care of with their service department later on.
TYPE:ServiceMODEL:TaosYEAR:2023
Service worked like clockwork. Very efficient and friendly.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2020
I received top quality service that involved quite a few work that needed to be done, plus maintenance requirements.